Find quick answers to your questions below...
Ordering
• After I submit an order with DonsCamera.com, how will I be advised of the order's progress?
• Can I add, change, or remove items from my order after it has been submitted?
• Does DonsCamera.com accept phone, fax, or e-mail orders?
• Does DonsCamera.com know the estimated time of arrival for "out of stock" items?
• How do I check my order status online?
• How long does it generally take to process an order?
• I didn't see a confirmation page. Was my order submitted successfully?
• I received an email stating that the item(s) I ordered is out of stock. When I placed my order, your site said it was In Stock. Why?
• What happens if an item is backordered?
• How long will it take to receive my order?
• How do I track my order?
• My order never arrived.
• An item is missing from my shipment.
• My product is missing parts.
My Account
• How do I create an account?
• How do I edit my account information?
• How much is my shipping?
• I forgot my password.
• I received the wrong product.
Product Returns
• Approximately how long does it take for DonsCamera.com to process an RMA?
• Approximately how long will it be before a refund/credit actually appears on my credit/debit card?
• Does DonsCamera.com pay the return shipping cost for defective merchandise?
• May I exchange my retruned item for a different product?
• What address should I send my return to?
• What is the standard return policy for DonsCamera.com.
• Will DonsCamera.com cross-ship replacement merchandise?
Shipping
• Shipping Options
International Shipping
• What form of Payment do you accept on international orders?
• Do you ship to my country?
Guarantees
• Low Price Guarantee
• Privacy Policy
• Security
Pricing Policy
• Why are the prices on this web site different from those in your store?
Payment
• Why was my credit/debit card be declined when I know for certain that I have the funds available?
• Do I have to pay sales tax?
• I have a question on my charges.
• I need a copy of my receipt/invoice.
• When will my credit appear on my account?
• When will my credit card be charged?
Buyer's Guide
• How do I buy/redeem a gift certificate?
• How do I find my product?
• How do I navigate the site?
• How do I use a coupon?
Additional Support
• Contact Us